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Accreditation

This page can be monitored for updates to the Accreditation process.

For more information on Accreditation, please visit: https://accreditation.ca/focus-quality-and-safety

Please click on one of the links at the below to view various documents required for accreditation.

 

Quality Improvement Plan

SGBCHC 2016/2017 Quality Improvement Plan for Ontario Primary Care

Part 1 - Workplan

Part 2 - Progress Report

Part 3 - Narrative

 

Client Satisfaction Survey Results 2017

Background

As part of our Quality Improvement Plan (QIP), a client satisfaction questionnaire has been available to clients since the end of 2015. From 2015 - 2017, the data collection strategy included having surveys available at reception in hard copies and on an iPad.

In October 2017, we updated our data collection strategy to include a two-week period every quarter where every health provider will ask clients to confidentially complete the questionnaire and leave it in the box at reception.

A total of 45 surveys were completed in the period of 2 weeks in October 2017.  These responses are included as part of Q2 2017/18 Fiscal Year. In addition to those collected outside the two-week period, a total of 91 completed surveys were accounted for Q1 and Q2 2017/18.

Results

The majority of respondents (96%) felt their health care provider talks to them about their treatment options and includes them in deciding the best option. Similarly, the majority of respondents (94%) felt that their provider spends enough time with them.

This has been consistent compared to previous quarters. In Q3&Q4 2016/17 (October 2016 to March 2018), fewer respondents felt their health care provider spent enough time with them; this perception increased in the last two quarters.

The majority of respondents (96%) reported that their healthcare provider gives them a chance to ask questions about their care or treatment always or most of the time.

Compared to previous quarters, this indicator was 86% Q3&Q4 2015/16 and is currently a consistent 99%-100%.

Out of 83 respondents, 19 did not have an appointment because they were sick or had a health problem.

Of 64 respondents, more than half (63%) were able to get an appointment in less than 2 days when they were sick or had a health problem. One quarter (25%) of respondents had their appointment within 2-5 days.

Compared to previous quarters, this perception has been consistent. In Q3&Q4 2016/17 (October 2016 to March 2018), fewer respondents felt their health care provider spent enough time with them; this perception increased in the last two quarters.


 

 

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 Monday  9:00am-4:30pm
 Tuesday  9:00am-7:30pm
 Wednesday  9:00am-4:30pm
 Thursday  9:00am-4:30pm
 Friday  9:00am-1:00pm

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Events Calendar

Events Calendar

Check the Events Calendar regularly for monthly programs offered by the South Georgian Bay Community Health Centre.  We are committed to providing high quality services and programs and encourage you to participate!

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