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SGBCHC Annual Report

SGBCHC 2023-2024 Annual Report

SGBCHC 2022-2023 Annual Report

SGBCHC 2021-2022 Annual Report

SGBCHC 2020-2021 Annual Report

SGBCHC 2019-2020 Annual Report

SGBCHC Strategic Plan

SGBCHC Strategic Plan 2021-2024

SGBCHC Strategic Plan 2021-2024 Short Version

Quality Improvement Plan

SGBCHC 2023/2024 Quality Improvement Plan for Ontario Primary Care

  1. Narrative
  2. Workplan

MSAA Agreement

Multi-Sector Service Accountability Agreement (MSAA)

Multi Sector Service Accountability Agreement – FAQ

Financial Statements

Audited Financial Statements 2022/2023

Audited Financial Statements 2021/2022

Audited Financial Statements 2020/2021

Audited Financial Statements 2019/2020

Audited Financial Statements 2018/2019

Audited Financial Statements 2017/2018

Client Satisfaction Survey Results


As part of our Quality Improvement Plan (QIP), a client satisfaction questionnaire has been available to clients since the end of 2015. From 2015 – 2017, the data collection strategy included having surveys available at reception in hard copies and on an iPad.

In October 2017, we updated our data collection strategy to include a two-week period every quarter where every health provider will ask clients to confidentially complete the questionnaire and leave it in the box at reception. A total of 45 surveys were completed in the period of 2 weeks in October 2017.  These responses are included as part of Q2 2017/18 Fiscal Year. In addition to those collected outside the two-week period, a total of 91 completed surveys were accounted for Q1 and Q2 2017/18.

In 2020 due to the COVID-19 Pandemic restrictions, we transitioned appointments to a mixed telephone/video/in-person format and wanted to capture feedback who were not visiting the CHC. We therefore began to use an online survey, which was distributed to our client email list. In Nov 2020, we receive a total of 116 responses through the online survey and in 2021 we received a total of 114 survey responses.

View Client Survey Results from 2024

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