SGBCHC Annual Report
SGBCHC 2022-2023 Annual Report
SGBCHC 2021-2022 Annual Report
SGBCHC 2020-2021 Annual Report
SGBCHC 2019-2020 Annual Report
SGBCHC Strategic Plan
SGBCHC Strategic Plan 2021-2024
SGBCHC Strategic Plan 2021-2024 Short Version
Quality Improvement Plan
SGBCHC 2023/2024 Quality Improvement Plan for Ontario Primary Care
MSAA Agreement
Multi-Sector Service Accountability Agreement (MSAA)
Multi Sector Service Accountability Agreement – FAQ
Financial Statements
Audited Financial Statements 2022/2023
Audited Financial Statements 2021/2022
Audited Financial Statements 2020/2021
Audited Financial Statements 2019/2020
Audited Financial Statements 2018/2019
Audited Financial Statements 2017/2018
Client Satisfaction Survey Results
Background
As part of our Quality Improvement Plan (QIP), a client satisfaction questionnaire has been available to clients since the end of 2015. From 2015 – 2017, the data collection strategy included having surveys available at reception in hard copies and on an iPad.
In October 2017, we updated our data collection strategy to include a two-week period every quarter where every health provider will ask clients to confidentially complete the questionnaire and leave it in the box at reception. A total of 45 surveys were completed in the period of 2 weeks in October 2017. These responses are included as part of Q2 2017/18 Fiscal Year. In addition to those collected outside the two-week period, a total of 91 completed surveys were accounted for Q1 and Q2 2017/18.
In 2020 due to the COVID-19 Pandemic restrictions, we transitioned appointments to a mixed telephone/video/in-person format and wanted to capture feedback who were not visiting the CHC. We therefore began to use an online survey, which was distributed to our client email list. In Nov 2020, we receive a total of 116 responses through the online survey and in 2021 we received a total of 114 survey responses.